Service Philosophy
On the path of new technology development, we never stop moving forward, keep striving relentlessly, and continuously innovate!
Service System
24 hours a day, 7 days a week
A 24/7 global technical response network and customized solutions have enabled us to achieve the corporate goal of "zero complaints during installation and zero failures during operation," demonstrating the "VASTSIB Standard" through high-quality service.
Rapid response
Service Hotline: +86-22-68953819. Our customer service engineers provide timely product technical support and solution consultations 24 hours a day.
Professional guidance
Provide technical guidance to customers on installation procedures, basic knowledge of sodium batteries, power supply application technologies, identification and troubleshooting of common faults, and safety operation precautions; also supply relevant documentation on usage and maintenance.
Attentive service
We offer thoughtful services including remote guidance, dedicated point-of-contact support, on-site services, routine inspection services, stationed support, on-site presence services, technical support, and regular communication.
Widely distributed outlets
Multiple service locations have been established in the Northeast, North China, Northwest, East China, Central China, and Southwest regions, and a 24-hour service system covers the entire country.
Deliver value to customers
With customer satisfaction as our goal, we create value for our customers and help them succeed by delivering technologically advanced, exceptionally high-quality, safe, and reliable products, along with attentive and thoughtful services. We have been honored multiple times by strategic clients with the title of “Best Partner.”
Service Hotline:
+86-22-68953819
Email:zhangxinli@tjvastna.cn
Two-Innovation Center Park, No. 1370 Jia Gang Road, Xinfeng Town, Nanhu District, Jiaxing City, Zhejiang Province